Shipping Policy
At Nauare, we are committed to providing reliable, fast, and transparent delivery services. This policy outlines the shipping methods, timelines, and conditions to ensure an optimal customer experience.
1. Shipping Methods
We offer several delivery options tailored to your needs:
- Standard Shipping: A cost-effective option for non-urgent deliveries.
- Express Shipping: A faster option to receive your order as quickly as possible.
Available options and specific delivery times will be displayed at checkout.
2. Processing Times
Once your order is confirmed and payment is received, our team strives to process it within 1 to 3 business days.
This timeframe includes:
- Stock verification.
- Preparing and packing the order.
- Handover to the shipping carrier.
Orders placed during weekends or public holidays will be processed on the next business day.
3. Delivery Times
Delivery times depend on your location and the chosen shipping method:
- France: 3 to 7 business days.
- Europe: 7 to 15 business days.
- International: Delivery times vary by destination (specified at checkout).
Please note that these are estimates and may be affected by factors beyond our control (e.g., customs delays, weather conditions).
4. Order Tracking
Each order includes a tracking number, which will be sent to you by email once your package is shipped.
To track your delivery:
- Check the shipping confirmation email.
- Click on the tracking link or visit the carrier's website to check your package's status.
If you do not receive your tracking number within 48 hours of shipping, please contact us at support@nauare.com.
5. Free Shipping
We offer free shipping under specific conditions:
- France: For orders over €50.
- Europe: Free shipping is available for orders exceeding a specified amount (indicated at checkout).
This offer may be subject to geographical restrictions or ongoing promotions.
6. Shipping Fees
Shipping costs are calculated based on:
- The weight and dimensions of your order.
- The delivery address.
- The selected shipping method.
Applicable fees will be clearly displayed during the checkout process before payment.
7. Delivery Issues
If you encounter any issues with your delivery, such as:
- Unusual delays.
- Damaged or lost packages.
- Orders not received.
Please contact our customer service team immediately at support@nauare.com. Our team will investigate and take the necessary actions, including:
- Resending the product.
- Issuing a refund (if applicable).
8. Unclaimed Orders or Incorrect Addresses
If an order is returned to us due to:
- An incorrect address provided by the customer.
- An unclaimed package at the pick-up point or with the carrier.
We will contact you to arrange a new shipment.
- Additional fees for reshipping may apply.
- If you choose not to reship the order, a partial refund will be issued (excluding initial shipping costs).
9. Address Modifications
Requests to modify the delivery address must be made before shipment.
To update your address, contact our team at support@nauare.com and provide:
- Your order number.
- The complete new address.
Once the package has been shipped, no changes can be made.
10. Return Policy
To return a product, please refer to our Returns and Exchanges Policy available on our website. This policy details:
- Accepted return timeframes.
- Conditions for returned products.
- The process to initiate a return.
11. Responsibilities and Limitations
While we do our best to ensure fast and secure deliveries, Nauare cannot be held responsible for:
- Delays caused by carriers or unforeseen events (e.g., strikes, natural disasters).
- Additional customs fees or taxes for international deliveries.
12. Contact Information
For any questions or assistance related to your delivery, please contact us:
- Email: support@nauare.com
Customer Service Hours
- Monday to Friday: 09:00 - 20:00
- Saturday: 09:00 - 18:00
- Sunday: Closed
We are dedicated to making your shopping experience pleasant and ensuring the fast, reliable delivery of your products. Thank you for choosing Nauare!