Returns and Exchanges Policy
At Nauare, we are committed to ensuring your satisfaction. If, for any reason, you are not satisfied with your purchase, you have 14 days from the date of receiving the product to request a return or exchange. This policy is designed to offer you a seamless and transparent shopping experience.
1. Conditions for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
a. Product Condition
- Items must be returned in their original condition, unworn, unwashed, undamaged, and with all tags attached.
- Products showing signs of use or damage will not be accepted.
b. Exceptions
- Items on sale, purchased during promotions, or customized items are not eligible for returns or exchanges, except in cases of defects or errors on our part.
- For hygiene reasons, certain products, such as underwear, swimwear, or opened cosmetic products, cannot be returned.
c. Return Costs
Return costs are the customer’s responsibility, except when:
- The delivered product is defective.
- An order error was made by our team (e.g., incorrect item or size).
2. Return and Exchange Procedure
We have implemented a straightforward process to facilitate your returns:
Step 1: Contact Our Customer Service
Send an email to support@nauare.com with:
- Your order number.
- A clear description of the issue (defect, incorrect size, etc.).
- If possible, photos illustrating the issue.
Step 2: Receive Instructions
Once your request is approved, our team will send you a return authorization and the shipping address for returning the item.
Step 3: Send the Product
- Carefully package the item to avoid damage during transport.
- Include a copy of the invoice or order confirmation in the package.
- Send the product to the address provided by our customer service team.
Step 4: Inspection and Processing
After receiving and inspecting the returned item, we will notify you by email of the approval or rejection of your request.
- If approved:
- An exchange (subject to stock availability) or a refund will be processed within 7 to 10 business days.
- Refunds are issued via the same payment method used for the purchase.
- If the desired exchange item is unavailable, a refund will be issued instead.
3. Frequently Asked Questions
Can I return an item without contacting customer service?
No. To ensure efficient handling, all return or exchange requests must be initiated through our customer service team.
What if I receive a damaged or defective item?
In such cases, Nauare will cover the return shipping costs entirely, and we will send you a replacement or issue a full refund.
How are return shipping costs reimbursed for defective products?
If the return is due to our error or a manufacturing defect, we will reimburse the shipping costs upon presentation of a receipt or shipping invoice.
Can I return a gift?
Gift returns are possible if all conditions are met. However, the refund will be issued to the original purchaser.
4. Claim Deadline
Returns or exchanges must be initiated within 14 days from the date of receipt. Requests made after this period will not be considered.
5. Contact Information
For any inquiries regarding returns or exchanges, please contact us:
- Email: support@nauare.com
Customer Service Hours
- Monday to Friday: 09:00 - 20:00
- Saturday: 09:00 - 18:00
- Sunday: Closed
This Returns and Exchanges Policy complies with applicable legal standards and aims to ensure a pleasant shopping experience for all our customers. Thank you for your trust, and we remain at your disposal for any further questions or assistance.