Privacy Policy

At Nauare (hereinafter referred to as "we," "our," or "us"), the protection of your personal data is a top priority. This Privacy Policy explains in detail how your personal data is collected, used, shared, and secured when you visit our website nauare.com or use our services.

By using our site, you agree to the practices described in this policy. If you have any questions, you can contact us at support@nauare.com.

1. Information Collection

We collect and process various types of personal data to provide you with an optimal user experience. This includes:

a. Information You Provide Directly

  • Identification details: name, surname, email, phone number, shipping address, etc.
  • Payment information: processed securely via our provider, Cartpanda Pay. We never store your credit card data.

b. Information Collected Automatically

  • IP address, browser type, operating system, pages visited, duration of visits.
  • Cookies and other tracking technologies (see Section 7 for details).

c. Information from Third Parties

  • Data shared by our partners, such as carriers or payment providers, to facilitate order delivery or processing.

2. Use of Information

Your personal data is used for the following purposes:

Order Processing

  • Manage payments and ensure delivery.
  • Provide accurate order tracking and respond to your inquiries.

Improving User Experience

  • Tailor our offerings based on your preferences and purchasing behavior.
  • Identify and fix technical issues.

Marketing Communication (with your consent)

  • Inform you of promotions, new products, or updates related to our services.

Security and Legal Compliance

  • Ensure site security and comply with regulatory obligations.

3. Information Sharing

We respect the confidentiality of your data. However, in some cases, we may share your information with the following entities:

a. Service Providers

  • Cartpanda Pay for secure payment processing.
  • J&T Transport for order delivery.

b. Legal Compliance

  • In response to requests from legal authorities or as part of legal proceedings.

c. Targeted Advertising (with consent)

  • Marketing partners for personalized advertising campaigns.

4. Data Retention

We retain your information only for as long as necessary to fulfill our services and comply with legal obligations. Once these purposes are achieved, the data is deleted or anonymized.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

  • Access: Request a detailed report of the information we hold about you.
  • Correction: Request the correction of inaccurate or incomplete information.
  • Deletion: Request the deletion of your data (unless required by law to retain it).
  • Objection: Object to the processing of your data for specific purposes (e.g., marketing).
  • Portability: Request to receive your data in a structured format or its transfer to a third party.
  • Consent Withdrawal: Withdraw your consent for activities based on it at any time.

To exercise these rights, contact us at support@nauare.com.

6. Data Security

We implement robust security measures to protect your information, including:

  • Encryption of data transmitted on our site (HTTPS).
  • Restricted access to sensitive information to authorized employees only.
  • Secure payment processing via Cartpanda Pay.

Despite our efforts, no method of transmission or electronic storage is entirely secure. We recommend protecting your login credentials and passwords.

7. Cookies and Tracking Technologies

a. Types of Cookies Used

  • Essential Cookies: Necessary for the functionality of our site.
  • Performance Cookies: To analyze and improve our services.
  • Marketing Cookies: To offer you tailored offers based on your interests.

b. Managing Cookies

You can configure your browser to disable or limit the use of cookies. However, this may affect some functionalities of our site.

8. Changes to the Privacy Policy

We may update this policy to reflect legal, technical, or business developments. The date of the last update will always be indicated at the top of the page.

We encourage you to review this Privacy Policy regularly.

9. Contact Information

For any questions, complaints, or requests regarding this policy, please contact us:

Customer Service Hours

  • Monday to Friday: 09:00 - 20:00
  • Saturday: 09:00 - 18:00
  • Sunday: Closed

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Free delivery throughout mainland France

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Our team is ready to help you and answer all your questions.

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